Is your compliance strategy relying on disconnected processes and tools that leave your organization at risk? Do your security and operations teams run into conflicts--leading to a gap between audit and remediation?
Now you can make even the most complex and dynamic IT infrastructure fully secure and compliant. Read this eBook and learn how to:
Improve process and close the SecOps gap
Quickly detect, audit and remediate breaches
Create a more agile environment to comply to regulatory mandates
Strategic planning and workforce management go hand-in-hand. Without workforce management, agents aren't properly scheduled and chaos reigns. But strategic planning is just as important to ensure you have enough agents to schedule in the first place. With so many variables involved , a strong marriage of the two is necessary for today's complex contact center.